Terms of Service

Last updated: December 15, 2024

Welcome to Daily Steep

These Terms of Service govern your use of the Daily Steep website and our tea services. By accessing our website or using our services, you agree to be bound by these terms.

Please read these terms carefully before using our services. If you have any questions, feel free to contact us.

Service Usage Terms

1. Acceptable Use Policy

You agree to use our services and website in a manner that is:

  • Lawful and in accordance with these Terms
  • Respectful to other users and our staff
  • Consistent with the intended purpose of our services
  • Free from harmful, fraudulent, or deceptive conduct

2. Prohibited Uses

You may not use our services to:

  • Violate any applicable laws or regulations
  • Infringe upon intellectual property rights
  • Transmit harmful or malicious code
  • Harass, abuse, or harm others
  • Engage in unauthorized commercial activities
  • Impersonate others or misrepresent your affiliation
  • Interfere with the proper functioning of our services

3. Service Access Requirements

To access certain features of our services, you may need to:

  • Provide accurate contact information
  • Be at least 18 years old or have parental consent
  • Maintain the confidentiality of any account credentials
  • Accept responsibility for all activities under your account

Account Terms

1. Account Creation

When creating an account or subscription with Daily Steep:

  • You must provide accurate, complete, and current information
  • You are responsible for maintaining the security of your account
  • You must promptly update any changes to your information
  • You may not create multiple accounts for improper purposes

2. Account Security

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized access
  • Ensuring your contact information remains current

3. Account Suspension and Termination

We reserve the right to suspend or terminate accounts that:

  • Violate these Terms of Service
  • Engage in fraudulent or harmful activities
  • Create risk for other users or our business
  • Remain inactive for an extended period

You may cancel your account at any time by contacting us.

Service Availability

1. Service Uptime and Maintenance

While we strive to provide consistent service:

  • Our website may be temporarily unavailable for maintenance
  • We do not guarantee uninterrupted access to our services
  • Scheduled maintenance will be communicated when possible
  • Emergency maintenance may occur without prior notice

2. Feature Availability

Service features and offerings:

  • May vary based on your location and subscription type
  • Are subject to change based on availability and seasonality
  • May be updated or discontinued at our discretion
  • Will be clearly communicated through our website

3. Service Modifications

We reserve the right to:

  • Modify or discontinue services with reasonable notice
  • Update our offerings based on customer feedback
  • Adjust pricing with advance notification to subscribers
  • Improve our services through regular updates

Intellectual Property

1. Our Content

All content on our website, including:

  • Text, graphics, logos, and images
  • Tea descriptions and brewing instructions
  • Website design and functionality
  • Proprietary information and processes

is owned by Daily Steep and protected by copyright and trademark laws.

2. Limited License

We grant you a limited, non-exclusive license to:

  • Access and use our website for personal, non-commercial purposes
  • View and print content for personal reference
  • Share our content with proper attribution

You may not reproduce, distribute, or create derivative works without written permission.

3. User-Generated Content

If you provide feedback, reviews, or suggestions:

  • You retain ownership of your content
  • You grant us a license to use it for business purposes
  • Your content must not infringe on others' rights
  • We may moderate or remove inappropriate content

Subscription Services

Subscription Plans: Our subscription services are billed on a recurring basis according to your selected plan. You authorize us to charge your payment method at regular intervals.

Cancellation: You may cancel your subscription at any time through your account or by contacting us. Cancellations take effect at the end of the current billing period.

Modifications: You can adjust your subscription preferences, delivery frequency, or tea selections at any time.

Refunds: We offer refunds for defective products or shipping errors. Contact us within 7 days of delivery for assistance.

Disclaimers and Limitations

Our services are provided on an "as is" and "as available" basis. We make no warranties regarding:

  • Uninterrupted or error-free service operation
  • Accuracy or completeness of content
  • Specific results from using our services
  • Compatibility with all devices or browsers

To the extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from your use of our services.